Welcome to our website! As we have the ability to list on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at 800-440-5774 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

 
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Frequently Asked Questions

Are your products under warranty?

Yes, all appliances come with a 1 year standard manufacture warranty. You may purchase up to 4 year additional warranty service at additional cost.

Can I cancel my order?

Yes, all special orders subject to restock fee.

Do you charge tax?

Yes, Michigan sales tax.

Do you have a privacy policy?

Yes, all are secured and guarded.

Do you have a showroom?

Yes, 3 locations to serve you better.

Do you match competitor's prices?

Yes, we will match all competitors reasonable pricing on models we stock.

Do you offer discounts for corporate orders?

Yes

Do you offer installation?

Yes, call store for details and pricing.

Do you sell parts?

Yes, in our Clinton Twp store only

Do you ship internationally?

No

Do you ever run sales?

Yes, Bi-weekly sales and promotions

Do you sell used or refurbished appliances?

No, we do have dent & scratch appliances please see bargain center on our home page.

Do you charge for delivery?

Please contact store for more information.

How do I pay by check or money order?

You can go to any of our 3 locations or mail to our Clinton Twp office.

How do I take advantage of rebates?

See rebate section on our home page.

How long have you been in this business?

Over 40 years.

I can't find the product I'm looking for: Please call us @ 1-800-440-5774

Insurance and Receiving: Everything sent is insured. Please inspect the item(s) when you receive them and only sign if you know the product is acceptable. This means unpacking the items and inspecting before you sign the bill of lading. In the case of damage, please make any notes of damage found on the bill of lading. Once you SIGN the bill of lading this relieves the shipping company of all damage claims. Contact us immediately if there are any problems. It is your responsibility to inspect the item before signing for it.

What is your return policy?

NO UNAUTHORIZED RETURNS. Returns without authorization will not be eligible for money back. You must notify us at (800) 440-5774 or at info@sargentappliance.com explaining the problem and reason for the return within 48 hours from receipt of merchandise. We must receive the refunded merchandise within 14 days after authorization is issued and a 25% restocking fee will apply. Trim Kits, Special Orders, Panels and Accessories are not returnable. Any clearance items purchased are also not returnable, unless the damage was caused while in transit. The customer is responsible for all return shipping costs.

What payment methods do you accept?

We except Visa, MC, Discover and Amex. You may also apply for financing credit through GCAF and Wells Fargo.

When will the product ship?

If in stock, your product will be shipped out with in 1 week to 10 days, if special order, delivery is subject to manufacturer availability.

Where are you located?

We have stores in Clinton Twp MI, Macomb MI and Rochester Hills MI.

Where is my order?

Contact your sales person or call us @ 1-800-905-0445. Who fixes my appliance if something goes wrong. If your appliance is under 1 year old and you need service you may either call the manufacture or Sargent Appliance and set up service. If your appliance is more than 1 year old and you purchased extended service, then you would contact Consumer Priority Service and they would set up service for you.