Frequently Asked Questions
Are your products under warranty?
Yes, all appliances come with a 1 year standard manufacture warranty. You may purchase up to 4 year additional warranty service at additional cost.
Do you charge tax?
Yes, Michigan sales tax.
Yes, all are secured and guarded.
Do you have a showroom?
Yes, 3 locations to serve you better.
Do you match competitor's prices?
Yes, we will match all competitors reasonable pricing on models we stock.
Do you offer discounts for corporate orders?
Do you offer installation?
Yes, call store for details and pricing.
Do you sell installation parts?
Yes, in all three of our locations.
Do you ship internationally?
Do you ever run sales?
Yes, Bi-weekly sales and promotions.
Do you sell used or refurbished appliances?
No, we do have dent & scratch appliances please see bargain center on our home page.
Do you charge for delivery?
Please contact store for more information.
How do I pay by check or money order?
You can go to any of our 3 locations or mail to our Clinton Township office.
How do I take advantage of rebates?
See rebate section on our home page.
How long have you been in this business?
Over 40 years.
I can't find the product I'm looking for.
Please call us @ 1-800-440-5774
Insurance and Receiving
Everything sent is insured. Please inspect the item(s) when you receive them and only sign if you know the product is acceptable. This means unpacking the items and inspecting before you sign the bill of lading. In the case of damage, please make any notes of damage found on the bill of lading. Once you SIGN the bill of lading this relieves the shipping company of all damage claims. Contact us immediately if there are any problems. It is your responsibility to inspect the item before signing for it.
What is your return policy?
NO UNAUTHORIZED RETURNS. Returns without authorization will not be eligible for money back. You must notify us at (800) 440-5774 or at email@example.com explaining the problem and reason for the return within 48 hours from receipt of merchandise. We must receive the refunded merchandise within 14 days after authorization is issued and a 25% restocking fee will apply. Trim Kits, Special Orders, Panels and Accessories are not returnable. Any clearance items purchased are also not returnable, unless the damage was caused while in transit. The customer is responsible for all return shipping costs.
What payment methods do you accept?
We accept Visa, MC, Discover and Amex. You may also apply for financing credit through GCAF and Wells Fargo.
When will the product ship?
If in stock, your product will be shipped out with in 1 week to 10 days, if special order, delivery is subject to manufacturer availability.
Where are you located?
We have stores in Clinton Twp MI, Macomb MI and Rochester Hills MI.
Where is my order?
Contact your sales person or call us @ 1-800-905-0445.
Who fixes my appliance if something goes wrong?
If your appliance is under 1 year old and you need service you may either call the manufacture or Sargent Appliance and set up service. If your appliance is more than 1 year old and you purchased extended service, then you would contact Consumer Priority Service and they would set up service for you.